EX0-101 Exam
ITIL Foundation v.3
科目编号:EX0-101
科目名称:ITIL Foundation v.3
考题数目:159 Q&As
更新日期:2009-12-19
Exam :EXIN EX0-101
Title : ITIL Foundation v.3 Certification
1. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
A. Return On Investment (ROI), Value On Investment (VOI), quality
B. Strategic, tactical and operational
C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D. T...